1. Is registration required?

No, the registration on our site is not required for the purchase to be realized.

2. How do I register?

On the front page, top right, there is the LOGIN button. Clicking on this button will open a window that, among other things, offers the option "Register". When you enter all the required information, you should enter and confirm your access code and your username is your e-mail address. The username and password are used exclusively for access to personalized content such as order data, purchasing status, and so on.
All about registration can be found HERE (link to HOW TO BUY - SERBIAN SHOP).

3. I have not ordered earlier, what should I do?

Ordering from Serbianshop.com is really easy!
You can order 24 hours a day, 7 days a week; in case of any inquiries or need for support, please feel free to contact us. More detailed instructions on how to order can be found HERE (link to HOW TO BUY - SERBIANSHOP).

4. Why do you need my e-mail address and my phone number?

Your e-mail address is, first of all, necessary to inform you about your order and planned time of delivery. Also, we can contact you by e-mail/phone to check your information, if there are some uncertainties or to provide you with information that we believe may be of relevance to you. Serbianshop.com requires only the information needed to successfully and effectively implement the entire order processing.

5. I cannot remember my password. What do I need to do?

If you forgot your password, on the login page, click Login, then use the "Forgot your password" option in the lower right corner of the open window. Enter your email and click on the RESET button.

6. How can I change my account information?

To change your account information, please log in and use the "My Account" option. Then you can change the data you previously entered and save the changes by clicking on the "Save Changes" option.

7. How can I change my password?

To change your password, please log in and use the "My Account" option. Then on the right, you have the option to change the password, type the new one and save it by clicking on the "Save Changes" option.

8. Can I change my order after I have completed it?

If you want to change the order, please contact us by e-mail at kontakt@serbianshop.com. In the e-mail, please state your order code and what exactly you want to change in your order.

9. I would like to buy a product that is not in stock. What should I do?

For more information about the availability of the product, please contact us at kontakt@serbianshop.com, the official Facebook page or our contact telephone number +381 11 36 90 184. In the event that we cannot offer the item you ordered, we will ask if you want to offer an alternative, for the same or approximate price.

10. I would like to receive additional information that cannot be found on the site. What should I do?

In this case, when registering, you can mark the box "I want to receive notifications and updates via email", which is located at the bottom right of the registration page.
If you do not want to register, on the homepage of our site, on the lower right side of the site, you have the "Newsletter" option, click on it, then type in your e-mail address and then you will get all the notifications and news.

11. Who should I contact in case of any questions?

You can ask us any questions by sending an e-mail to kontakt@serbianshop.com.

12. What payment methods are accepted?

Serbianshop.com supports the following payment methods:
- credit card, for orders from Serbia and abroad;
- Pay Pal for orders of foreign ownership,
- Paying for orders from Serbia with a delivery venue in Serbia.
You can find out more about each payment method HERE (link to HOW TO BUY - SERBIANSHOP)

13. Is Currency Conversion Made When Payment with Payment Cards?

The amount that will be charged your payment card is obtained through the conversion of the price expressed in your local currency into Serbian dinar at the current exchange rate of the National Bank of Serbia. When making a payment from your credit card, the same amount is converted to your local currency at the rate used by card organizations. Because of this conversion, there is a small difference between the original price listed on our site. Thank you for your understanding.
You can find information on payment terms here HERE (CONDITIONS OF USE AND SALE)

14. Do you send goods to my country?

Serbianianshop.com sends goods to all countries of the World.

15. When will I receive my order?

Orders from Europe, as well as from countries of the region are sent by airmail, and you can expect them in 5-10 days.
Orders from the USA and Canada are sent by airmail, and you can expect them in 7-14 days.
Orders from other parts of the world are sent by airmail, and you can expect them in 10-14 days.
For customers from Serbia, a deadline of 2-3 working days from the moment of sending the order is valid.
For handmade products, it is sometimes necessary to wait a few days longer, for the sake of making them themselves, about which the Buyer will be informed.
After order processing, your order confirmation will be sent to your e-mail address - notification of the status of the order and the indicative delivery time. The order processing period is 2 to 3 working days.
It may happen that local mail keeps the packet longer, mainly due to additional security checks that slow down the delivery of the package. Such cases mostly occur during increased 'anti-terrorist' activities. It is necessary to count on longer delivery times in time before and around holidays when the post office needs to deliver packages much longer.

16. Who is responsible for shipping costs?

The costs of transport and delivery are carried by the buyer and they depend on the ordered products and place of delivery. The amount of costs will be separately shown in each order, before confirming it.
These costs may also include export duties and other costs if the place of delivery is outside the Republic of Serbia and can, therefore, be changed from time to time in case of changes in the regulations of the Republic of Serbia or the European Union.

17. Is it possible to replace the ordered item for another?

It is possible to replace the item for any other article of the same, more or less price category, within 14 days of receipt of goods - you can read HERE (CONDITIONS OF USE AND SALE) for more details on the procedure, conditions, and deadlines.

18. Is it possible to return the ordered items and get my money back?

If you want to return the product you ordered, you can do so in the manner and under the terms and conditions set forth in the Terms and Conditions of Use and Sale, Part 9. WITHDRAWAL FROM THE CONTRACT, and we will return your money - read HERE (CONDITIONS OF USE AND SALE) for more details.

19. What happens if something on my order is damaged during transportation?

We make every effort to ensure that every shipment is delivered to you without any damage. If transport damage does occur, we will send you the same product or return the money. You need to take pictures of the damaged product and send us an image with an e-mail to document the damage. If you notice that the package or other transport package is damaged during your receipt, please contact us immediately and send us photos in the delivery documents to report the damage. You can find more information HERE (CONDITIONS OF USE AND SALE).
In any case, we will very much appreciate your support in establishing facts related to the failure that led to damage to the consignment as it would not be repeated in the future.

For more information:

For more information, please read the CONDITIONS OF USE AND SALE, and HOW TO BUY ON SERBIANSHOP.COM. For any additional questions, you can send a message to kontakt@serbianshop.com, the official Facebook, and Instagram page or call our contact telephone number +381 11 36 90 184.

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