Terms of use


a) These Conditions of Use and Sales apply to the use of www.serbianshop.com and the sale of products via the online store Serbianshop.com.

b) The Internet Shop Serbianshop.com was developed and published by ONLINE SHOPS d.o.o.
Belgrade, specialized in internet trade, with registered office in Belgrade, street Dobropoljska 59-61, mat. no. 21311588, PIB: 110177739, tel : +381113699673, e-mail address kontakt@serbianshop.com (hereinafter referred to as "Serbianshop.com").

c) By visiting or buying at Serbianshop.com, you agree to the Conditions of Use and Sales that are listed below. Please read them carefully and get acquainted with the rules that we apply. Serbianshop.com reserves the right to make changes without notice and amendments to these Conditions of Use and Sale.

d) Visitors of Serbianshop.com do not have the right to unilaterally change these Conditions and any deviation shall be deemed invalid if it is not otherwise expressly confirmed by the management of Serbianshop.com taking into account the specific circumstances and will only apply to this individual case.

e) The partial or total unenforceability or unlawfulness of a particular provision of these Conditions of Use, will not affect the validity of other provisions that remain in force as a whole. Any not applicable illegal provision will be replaced by another appropriate provision. Your rights and obligations may not be transferred from these Conditions of Use and Sale to third parties without explicit written approval by Serbianshop.com.


a) The product offers on the online store Serbianshop.com are subject to change and do not represent an offer to conclude a contract, but only a call to make a bid under published conditions.

b) The order of the buyer represents the offer for concluding the contract as determined by the law, by which offer the Buyer will be legally bound for a period of two weeks from the date on which the offer is made or the order confirmed. Once the Buyer through the system confirms the order, it will receive an automatically generated email - Order Acceptance Notice- which confirms receiving it, which does not, however, constitute a confirmation of the order, but only a receipt for the receipt. It will include all items included in the ordered list and prices, so the Buyer is able to check for any errors and inform about any potential mistakes in the order form.

c) The agreement between Serbianshop.com and Buyer will be created and will be legally binding at the time when the buyer will receive a confirmation of the order book, which will be done by a special e-mail with the name Serbianshop.com - Order Confirmation Notification.
d) Serbianshop.com reserves the right to cancel the order form, or to accept and execute it with also partial delivery though to inform the Buyer in a timely manner.


a) The basic features of the product can be found at www.serbianshop.com. Serbianshop.com tries to present and product descriptions as accurately as possible.

b) Serbianshop.com cannot guarantee that all the specified product information is completely accurate, complete, reliable and error-free. If the product you purchased deviates from the data that are listed on the site, you can return it in an unused state with complete documentation which you received with him, and we will return the money under the conditions set forth in the sections below 8, 9 and 10 of these Conditions.


a) The prices of the products are indicated on the site with each item. Prices are with VAT included, but without calculated transportation and delivery costs.

b) The costs of transport and delivery depend on the ordered products and place of delivery and will be specifically shown in each order. These costs may also include export duties and other costs if the place of delivery is outside the Republic of Serbia and can, therefore, be changed from time to time in case of changes in the regulations of the Republic of Serbia or the European Union.

c) Serbianshop.com reserves the right to change product prices at any time, depending on the movement of product prices on the market and other related costs.
d) Serbianshop.com is committed to accept any price at which you made an order regardless of whether the price of the product has changed after the creation of the order book. Serbianshop.com has the right to cancel the order form by sending an e-mail notification to the consumer if it has occurred massive errors when placing a price on the site.


a) After confirming your order, you will receive an email informing you that your order has been received and that it enters the processing phase in which it is determined whether the requested item is available - Order Acceptance Notice. After order processing, you will receive a notification of the order status and the indicative delivery time - Order Confirmation Notification. The order processing period is 2 to 3 working days.

b) If the product offered at Serbianshop.com is temporarily unavailable, we will keep your order until the product is again available (in reasonable time frame) and notify you of the delivery deadline, and then send your order in the usual way. If a certain product is permanently unavailable, we will offer you an adequate replacement or refund if you have already made a payment.

c) Serbianshop.com also reserves the right, if it is not able to deliver all ordered products at one, to deliver the available products, and you will be notified in timely by e-mail or phone. Also, you will be notified at the same time on the delivery schedule of the remaining products.

d) The ordered products will be sent within 2 to 3 days from the date the order was received or paid. After delivery or handover of the goods at the contracted place, the risk goes to the buyer.

e) The costs of delivery are borne by the buyer and they are clearly stated during the ordering process
Orders from Europe, as well as from countries of the region are sent by airmail, and you can expect them in 5-10 days.
Orders from the USA and Canada are sent by airmail, and you can expect them in 7-14 days.
Orders from other parts of the world are sent by airmail, and you can expect them in 10-14 days.
For customers from Serbia, a deadline is mostly 2-3 days from the moment of sending the order.
For handmade products, it is sometimes necessary to wait a few days longer, for the sake of making them themselves, about which the Buyer will be informed.

Important Notice:
It may happen that local mail keeps the packet longer, mainly due to additional security checks that slow down the delivery of the package. Such cases are mainly due to increased 'anti-terrorist' activities. It is necessary to count on a longer delivery time before and around holidays when the post office needs to deliver packages longer. Also, keep in mind that your local customs may ask you to pay additional import charges. We recommend checking customs regulations in your country before ordering, as it is possible that some type of goods or quantity of goods are subject to customs clearance. Import and local taxes in the recipient country are not included in the cost of delivery of products for recipient countries outside of Serbia. You will be responsible for paying any import and local fees including administrative fees that arise on that occasion.


a) The goods you have been ordered are paying in advance, before the delivery date, using one of the following payment options:
- Credit card (for payments from Serbia and abroad);
- PayPal (for payments from abroad, outside of Serbia);
- Cash on delivery, under the conditions referred to in point d).
The used credit card will be charged immediately after sending your order.
Your payment card information is only visible to Banca Intesa Beograd as security card processor. The site of the bank is protected and safe for this method of payment.

b) Conversion Statement: All payments will be made in Serbian Currency (RSD). The amount you will be charged for your payment card is obtained by converting the price quoted in your local currency into the Serbian currency at the current rate of the National Bank of Serbia. When you charge from your credit card, the same amount is converted to your local currency based on the rate used by card companies. Because of this conversion, there is a small difference between the original price quoted on our site. Thank you for your understanding.

c) When entering payment card data, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as the most current cryptographic technology. Security of purchasing data is guaranteed by the payment processor, Banca Intesa AD Beograd, so the complete paying process is done on the Bank's website. At no time, payment card data is available on our system.

d) Exceptionally, there is a possibility of payment of orders for orders from Serbia with a delivery point in Serbia and up to a maximum of 10.000 RSD.

If the payment after the purchasing order is not made within 3 days of its creation, it will be canceled and deleted (except in cases where the conditions for payment is cash on delivery). After the expiration of a 3-day period, payment on this order is not possible, but you can make a new order and make a payment on it.


Products placed in the shopping cart in the Purchase process are not reserved. The product is reserved only after confirmation of purchase by the Buyer. In the period between placing the product in the basket and purchase confirmation, there is a possibility that the volume products are no longer available, as the Buyer will be informed.


a) Serbian shop.com operates in accordance with the Law on Consumer Protection ("Official Gazette of the Republic of Serbia", No. 62/2014 and 6/2016 - State Law). In case you have any complaints about the product or our service, please feel free to contact us at e-mail reklamacije@serbianshop.com. We are ready to solve every situation.

b) Any damage to transport, the lack of some parts and any malfunction of a product you are obliged to report within 24 hours of receiving the order. The buyer is obliged to check the received goods at the receipt, and if there has been some mistake in sending the goods, we will try to correct it in the shortest time possible

c) Upon the request for a reclamation, we will forward you a notice sheet with instructions on how to proceed with the complaint, and we will respond and act within the legally prescribed deadlines.
d) If you notice any damage on the transport package when you receive the item, please proceed as follows:

  • Do not sign the shipment. Ask the postman or the courier to wait until you check that the damage to the packaging caused both damage to the product itself or loss of parts. If the product is not damaged, and all parts are in the number, sign the receipt of the shipment and receive the shipment. If the product is damaged or seems to be missing some parts, refuse the acceptance of the shipment and let us know for further steps on how to get the correct, undamaged product.


  • If you have still received the shipment, and later notice the damage to the transport package or the product, be sure to keep the original packaging in which the shipment was delivered to you. Please take a picture of the damaged packaging and send the product and picture to reklamacije@serbianshop.com.
  • In the case of clothing items, it is possible to substitute for another size or color. First, you need to contact us to check whether the desired item or size or color is available on stock, as well as to provide you with instructions for the charge for postal delivery. When we receive the returned item and your shipping fee, we will send you a replacement item.

e) If you are not satisfied with an article (and if it's not a malfunction), you can replace it under the following conditions:

  • that it has not been more than 14 days since you received the product, and
  • that the product was returned unused and in the original packaging with all accompanying documentation, and
  • that the postage for re-sending is paid as well as the difference in price if the replacement product is more expensive - contact us for a payment instruction.

If the above conditions are fulfilled, you will be able to get the other one of your choice instead of the returned product, or we will return the money to the value of the product you returned.


a) The buyer is entitled to, within 14 days from the date of conclusion of the purchase agreement, without the giving reasons, unilaterally break the contract. The cost of returning goods and money shall be borne by the Buyer, except in cases where the Customer receives a defective or wrong item.

b) In case of unilateral termination or withdrawal from the contract, the Buyer shall be entitled to money refund or a replacement for another product.

c) When returning goods, it is obligatory to return it in the correct and unused condition and original undamaged packaging.

d) The price is returned to the customer upon receipt of the product, and after it is determined that the product is undamaged and correct. Upon receipt of the product, it will be determined whether the product is correct and undamaged. Buyer is responsible for the malfunction or damage of products resulting from inadequate handling product, i.e. The buyer is solely responsible for the reduced value of the product that arises as the consequence of handling goods in a way that is not adequate, that is, it goes beyond what it is it is necessary to establish its nature, characteristics, and functionality. If it is determined that a defect or product damage has occurred in the Buyer's fault, the refund will be refused, and the product will be returned to him at his expense.

e) If you want to replace or return the product, please send the product to the address societies ONLINE SHOPS d.o.o. Belgrade, Dobropoljska 59-61, 11000 Beograd, Serbia.


a) Contact us by sending an e-mail to kontakt@serbianshop.com.

b) When you provide the necessary information, a documentation will be created that will provide you with the procedure for Refunds and will be sent to the e-mail address you left when creating orders.

c) In case of returning goods or repaying funds to the Buyer who has previously made a payment to someone from payment cards, in part or in whole, and regardless of the reason for the return, Serbianshop.com is an obligation to refund only through VISA, EC / MC, and Maestro payment methods. That means the bank will, at the request of Serbianshop.com, make a refund at the account of the card user.

d) You cannot send back the products without prior contact and agreement with operators in Serbianshop.com, change or send to the addresses listed on account/dispatcher. Any such package will be returned to the sender on the cost of the sender.


Internet shop Serbianshop.com works from 00-24h, 7 days a week. In the case of the technical problem or during the regular maintenance process of the website, it can be unavailable in a short time period, about which you will be notified.


Serbianianshop.com operates in accordance with the laws of the Republic of Serbia, primarily the Trade Law, The Law on Electronic Trade, the Law on Consumer Protection and all other applicable laws; and regulations of the Republic of Serbia.


The content shown on the Serbianshop.com website, including design elements, texts, photos, logos, audio and video, software, and others are the property of the company ONLINE SHOPS d.o.o. and cannot be used without prior consent of the company. If you think that our website contains content that is unauthorized to use, please contact us for the purpose of establishing intellectual property rights.


a) If you use Serbianshop.com, you are responsible for the maintenance and confidentiality of your account and password which you created when registering on the site. By using Serbianshop.com you are responsible for all activities that take place on your account and with your password.

b) Underage can use Serbianshop.com solely with the supervision of parents or guardians.

c) Serbianshop.com reserves the right to refuse to provide services, terminate the order or cancel the order form if it finds that the Conditions of Use and Sales have been breached. Your information you provided when registering, Serbianshop.com will use it for the purpose of buying and selling products and establishing business contact and will not use them for other purposes or deliver them to third parties except in cases where this is our legal obligation.


Visitors can comment on products and send e-mails to Serbianshop.com. Serbianshop.com has the right not to publish comments that are malicious, contain rude statements, widespread hatred and in any way violate the rights of others. Such comments will be removed without prior notice. Fake representation and registration with someone else's e-mail address are not allowed on Serbianshop.com.


Apply for newsletter

Sign up for the Serbianshop newsletter and get a 10% discount.

Please read our Privacy Policy.