Privacy policy

Serbianshop appreciates your privacy, so we take great care of your personal data.
We hereby commit not to misuse personal data from the order form nor make it available to any third party unless it is explicitly prescribed by the law and in cases where it is necessary to fulfill obligations.
Personal data is considered all data that determines the identity of the customer (such as name, e-mail address, address, etc.).

All your data is strictly kept and will be available only to persons whom such information is necessary to carry out their work. Serbianshop and its business partners are responsible for respecting the principles of privacy protection.

All employees are aware of the importance of keeping the confidentiality of personal data and responsible for respecting this Privacy Policy.


In order to successfully process your order, we need your name, surname, e-mail and phone. With the help of this data, we will be able to deliver the desired goods, as well as to inform you about the current status of the order.

Data that is automatically recorded by access to our web page is not personal data (browser types, number of visits, time spent on pages, etc.) and we use those data only to assess website visits and to improve its content and functionality.

We collect only necessary, basic customer data and information necessary for doing business and informing users in accordance with good business practices and in order to provide quality service.

Registration of users at implies your consent to inform you occasionally about the news on our site. We give you the option of choosing and deciding whether you want to be deleted from the mailing list used for marketing messages.

When registering, you choose the password you will use to log in to our site, and the password remains known only to you, as this data is used with special protection, encryption.

As a registered user, you are responsible for maintaining and confidentiality of your account or password, as well as for all activities that occur on your account and with your password.


A minor who has reached 15 (in the letters: 15) years may independently give a consent to the processing of his personal data in providing services. If a minor person has less than 15 (in the letters: fifteen) years, such a consent must be given by its parent or other legal representative.

Serbianshop undertakes all reasonable measures by using the available technologies to determine whether the appropriate consent of a parent other legal representative of the minor person is given.


With the help of "cookies," we collect, analyze and process information about products that our visitors are searching for and buying, as well as about the sites they visit. We use this information to improve the offer and appearance of our pages and enable you to use simpler, more secure and convenient shopping. Also, we can use them to achieve common interest, such as targeted banners and promotions, of course, with your approval and consent you agree to accept the terms of use, in accordance with the Privacy Protection Act.


When registering, you will be able to view and change your personal information, including your e-mail address and password.


As a registered user, you are enabled to view the history of order data, which means that you can, at any time, gain insight into your own orders, through your user account.


The security of data during the purchase is guaranteed by payment card processor - Banca Intesa ad Beograd as the complete payment process takes place on the bank 's website.

The data check is done between the buyer and Banca Intesa ad Beograd.

When entering payment card data, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as the most current cryptographic technology.

At no time, payment card data is available on our system.


For any questions regarding the protection of your personal information and how to deal with them, you can contact us by sending a message to

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